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OUR PRODUCTS
- Royal Sweets is manufactured by Bombay Halwa Limited.
- Please note that there may be nut traces in all the products listed in the Royal online store as they are produced in our factory which handles nuts.
- In the unlikely event that a product is out of stock, we will substitute an alternative.
- We hope you understand that we are unable to deliver certain of our delicious products to you, as they are either chilled / frozen. Or those products we consider delicate/fragile and are therefore likely to be damaged in transit. For this we apologise and hope you will visit your nearest Royal Store.
PAYMENT
- All our prices are quoted in GBP £ Sterling.
- All online Prices and Postage costs on this website are subject to change.
- Please note that product prices in individual retail stores may vary and may differ from online prices.
- Payments for our online orders are processed by our partner World Pay whose terms and conditions apply.
- Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.
ORDER PROCESSING
- Please ensure that you provide us with the RECIPIENTS COMPLETE ADDRESS, including POST CODE and CONTACT TELEPHONE NUMBER and any other information to assist the courier company to locate the address. FAILURE TO DO SO COULD MAY RESULT IN LATE DELIVERIES
- We would like to ensure that our products reach you as fresh as possible and would therefore request that you bear in mind that all orders received are processed on the following day, excluding Saturday, Sunday and Bank holidays.
- Please note that once you have placed an order it cannot be cancelled
- Please note that as all our products are perishable, we are unable to provide you with a refund.
DELIVERY
- All deliveries are made by our recommended and trusted courier company UBX : Monday - Friday (excluding Bank Holidays) and during working hours.
- You are now able to TRACK your orders through the UBX website. Add the first eight numbers of your Order ID (e.g Order ID :42A09d37) to the 'Your Airway Bill No.' and track your Royal Order.
- Please note that all orders received on Thursday (after 12noon) and Friday will be processed on Monday only.
- Delivery will be made during working hours only. We cannot guarantee the delivery time.
- Due to the nature of our products we are unable to leave them on the doorstep and therefore would request that you ensure someone is available to receive the order.
- Should you not be available to receive your order, a card will be left in your letter box/appropriate place and it will be your responsibility to have the goods picked up from the nearest depot (details will be stated on the card).
- All our deliveries require a signature and we are unable to accept any responsibility if orders cannot be received when delivery is attempted.
Our delivery method aims for :
- 2 - 3 days : England & Wales, Jersey & Guernsey, Isle of Man, Scotland (excl. All Islands, Hebrides & Inverness), Shetland & Orkney Islands, Southern Ireland, Northern Ireland.
3 - 4 days : Inverness, Isle of White, Paris, France, Brussels, Belgium, Amsterdam & Rotterdam, Holland, Austria, Germany, Italy, Barcelona & Madrid, Spain, Copenhagen, Dubai, North America.
- Please ensure that you store the products correctly.
- All sweets must be refridgerated at +5°C
- All unopened Savoury Mixes, Chutneys, Pickles and Cooking Sauces must be stored in a cool dry place and away from sunlight.
- Once opened the Savoury Mixes must be stored in an airtight container in a cool and dry place away from sunlight.
- Chutneys, Pickles and Sauces must be stored as per instructions on the pack.
Bombay Halwa Ltd respect our customers’ right to privacy, and undertake that we shall not pass any information given to us to any other parties.
No reproduction of these images is permissible from the website .
